Refund policy
Welcome to Delois! Our mission is to bring you top-quality products and create an enjoyable shopping experience. We want to make sure you're fully informed about our return and refund policy, so here's what you need to know:
Returns and Replacements:
- We thoroughly inspect each Delois Wallet before dispatch to ensure superior quality.
- In the unlikely event of encountering technical issues with your purchased Delois Wallet, you are eligible for a hassle-free exchange or replacement within seven days of receiving your order.
- To initiate the replacement process, kindly follow these steps:
- Capture clear photos and make a video showcasing the technical issue.
- Send the photos and video to our dedicated support number for verification.
- Once our team verifies and approves the replacement, we'll swiftly proceed with the process. Please keep in mind that the customer will be responsible for covering the shipping charge for the replacement, even if the initial purchase qualified for free shipping. Your satisfaction is our priority, and we're here to assist you every step of the way.
- We strive to provide comprehensive information about our products, including detailed features and videos on our website, to help you make an informed decision and receive a high-quality product.
- Please note that replacement or exchange requests without an unboxing video may not be accepted.
Once our team verifies and approves the request, we will proceed with the replacement. Kindly note that the shipping charge of Rs 300 for replacement or exchange will be borne by the customer, even if the original order was shipped free of cost.
Refund Policy:
- At Delois, your satisfaction is paramount to us. Before placing an order, we recommend taking a moment to review the product details and specifications provided on our website. This will help you make an informed decision and ensure that the product meets your needs and expectations.
- We kindly inform our valued customers that all sales are final. Although we thoroughly inspect every product before shipping, if you receive a damaged item, we are happy to assist with a exchange within 7 days of receipt. Please note that returns and refunds are not available. Your satisfaction is important to us, and we're here to help with any concerns before or after your purchase.
- If you exchange a wallet for a product of lower value, the remaining amount will be issued as a credit note or discount coupon. This credit note / coupon will have 1 year validity and can be used for future purchases on our website.
- In the unlikely event that we are unable to fulfil your order due to product unavailability or unforeseen circumstances, we will promptly notify you.
- If your payment method was through online transactions, we will initiate the refund to the same payment method used during the purchase.
- For Cash-on-Delivery (COD) orders, we will notify you through message or email to arrange an alternative solution.
- We greatly appreciate your understanding and cooperation in such situations, and we are committed to ensuring your satisfaction.
Contact Information:
If you encounter any issues with your Delois Wallet or need assistance with the replacement process, please do not hesitate to reach out to our dedicated customer support team through the following channels:
Support Number: +91 7303638808
Email: info@delois.in
Our support team is available to address your concerns and ensure a seamless experience with your Delois Wallet. Thank you for choosing Delois, and we look forward to providing you with excellent service and support.